Terms & Conditions

Terms and Conditions of sale

We would like to assure you that your confidentiality will be maintained in all dealings with our company and we will not disclose any personal information to a third party under any circumstances unless required to by law . We will not attempt to make any further contact with a customer when a sale or enquiry has been made unless specifically requested to do so by the customer.

With the exception of GSM/3G/WiFi/GPS Jamming equipment, all items sold by Wireless Tracking  are legal to operate within the UK and Europe. All responsibility, however, for any infringement of another person's Human or Privacy rights is squarely upon the customer. As such it is the customer's responsibility to ensure that the equipment is used in compliance with all Human Rights, Privacy Rights, Civil and Criminal laws active in the area of use. By accepting these terms and conditions you, the customer, agree to take full responsibility for the use of any equipment purchased from Wireless Tracking.

If you have any special delivery requirements, please discuss this when placing the order. Due to the nature of the equipment we sell the goods sold by Wireless Tracking Surveillance are not sold on a trial or return basis. Although we will give as much advice as possible we cannot be held responsible for the suitability of a products use in a particular situation either known or unknown. However, we understand that a customer may purchase a product in error that is unsuitable for a particular use and we will at our discretion allow a part-exchange to be made for a more suitable product from our range. 
Specifications are subject to change as we are continually improving our product range. Wireless Tracking reserves the right to substitute products that are out of stock or discontinued with products of a similar nature. 

Wireless Tracking guarantee at its discretion to refund, replace, or repair, free of charge, within 12 months of invoice date. any goods proven to be faulty by design or workmanship, provided that the goods have not been misused, modified, or attempted to be repaired by anyone other than the manufacturer and provided that the goods have been stored, operated and maintained within the manufacturers specified conditions.

Rechargeable batteries are not covered under our 12 month warranty and will only be replaced if found to be faulty up to 7 days from the date of delivery.

Goods not received within 7 days of ordering must be reported to the seller so that any missing or lost goods investigations can be carried out.

Any damaged goods received by the buyer must be reported to the seller within 2 days of receiving them. Returns must be authorised by us and a returns form completed (available by e mail on request) under no circumstances will returns be accepted unless so authorised.

We Reserve the right to ship goods direct to the cardholders address even when an alternative delivery address has been provided. If this is not acceptable please notify us at the time of ordering.

Quotations are valid for the period stated and represent no obligation until the seller accepts the buyers order and are subject to the goods being available at the time requested.

The order is not deemed to be accepted and a contract of sale made until the goods have been dispatched. When an order has been placed and dispatched cancellations will not be accepted unless covered by the consumer contract regulations. When customised or none standard items are ordered cancellation will not be accepted once work has commenced on the order or we have purchased the materials to complete the order.

Under the consumer contract regulations you have the right to cancel your order within 14 days of receiving the goods. A  full refund will be given if the goods have not yet been shipped. If you wish to return your goods once received, they may be returned to us with the  original packaging  in original unused condition within 14 days of the delivery date for a full product refund . All returns for refund must be accompanied with a returns or cancellation form that we will e mail you on request. The refund relates to the price of goods and the basic shipping charge, if a enhanced delivery service has been used this is not refundable. If you are only returning some of your products the delivery charge will remain. The customer is responsible for all carriage charges involved in returning the goods to us. These regulations do not cover none standard products or those made to your specifications. These regulations apply to UK customers only. Refunds will be processed within 14 days from the date we receive the product  on our premises in its original condition. If you’re returning an item under the consumer contract regulations there may be a deduction from your refund if it has been used or damaged. On occasions for fraud prevention and debt recovery purposes we will use the services of a credit reference agency if you do not consent to this please inform us at the time of placing the order. Returns other than those covered by the consumer contract regulations must be authorised by us and sent with a completed returns form  (available by e mail on request). under no circumstances will returns be accepted unless so authorised.