In the unlikely even that an item is found to be faulty on receipt, then we will replace or refund it for you within 28 days of the day of receipt.
On most occasions, perceived faults are a result of misread instructions or incorrect usage. For this reason, we’ve written very thorough troubleshooting guides for the devices which explain and solve the vast majority of issues. If you have an issue that you can’t solve yourself with the help available, then we encourage detailed feedback about any usage issues or faults via Email. We’ll then do our best to help you solve the issue.
Once the item is received in its original condition along with the accessories, you will be issued with a refund or a replacement where appropriate. Refunds or replacements may not be given for accidental damage, misuse or negligence.
Change of Mind
You have seven days after receiving your item to change your mind. During this time you can cancel your decision by emailing via the contact page, and returning the unopened, unused item at your own expense. We will then refund the item minus a £5 postage/restocking fee. We reserve the right to refuse a refund if the packaging is not in perfect condition, or if all the supplied accessories are not included and in their original condition.